End of tenancy

How to end a tenancy on the portal

How to end a tenancy

Watch the videos below or follow our step by step guide to protecting your deposit. We cover everything you need to know about protecting and editing a deposit protection on the platform.

How to end a tenancy

1. If a tenancy has ended, you have two options, you can initiate the release request or you can end the tenancy.

2. Once you are logged into your online account, find the property in question and select the deposit ID.

3. In the top right hand corner, press the button ‘End tenancy’. Please confirm the lead tenant's contact details are correct and provide the date the tenancy ended. If you do not wish to start the release process yet, you should still confirm the tenancy has ended.

4. This will free up one allocation for another deposit and record that the tenant has left, starting the end of protection process. The tenant can initiate the release request themselves or you can do so later if needed. Please note this action cannot be undone.

Please note: Only if the tenant account is pending will you be given the option to update tenant contact details

Please note: We do require evidence of the new protection which you can attach here

Click here to skip ahead to our chapter on how to initiate a release request or start the negotiation process

How to end a protection

To end a protected deposit, because you are now protecting under our Custodial scheme or you have transferred to another provider, click 'Deposits' and select the EWI reference number for the deposit
Click the button ‘End protection’
Once uploaded, press ‘End protection’

This will now be sent to our internal team for review